IT COMPLETE
You get a full time I.T. division at a fraction of the cost compared to building, managing, training, and supervising an internal team.
Partnership
IT Complete provides your company a dedicated outsourced I.T. division with your best interest in mind. As your I.T. partner, we provide trained staff, honed tools, and a dedication for service rivaled by none.
Don’t take our word for it. See what an IT Complete Partner has to say about his experience with Magoo & Associates.
- Unlimited Helpdesk & Support
Don't waste time and money on IT problems!
In 12 seconds, your staff can speak with a trained, professional, experienced technician who can address their issue without fear of additional charges or fees. Easily submit support requests by phone, email, chat, and text.
If we can’t solve your issue remotely, we will come to your office to address or fix your concern.
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- Remote & On-Site Services
- Support by Chat, Email, Phone, Text Message
- Time-to-Technician < 12 Seconds
- Online Customer Portal
- Online Training Portal
- Service Level Agreements
- Online Knowledge Base
- Automatic Ticket Escalation
- Proactive Maintenance
Are you sick and tired of slow equipment that constantly breaks?
Just like your vehicle, your IT equipment requires proactive maintenance to ensure reliability. By constantly maintaining your equipment, they have a longer lifespan, operate faster and keep you and your staff frustration free.
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- Automated Repairs
- On-Demand/ Quarterly/ Monthly Maintenance
- Device Level Maintenance Documentation
- Proactive Scheduled Replacement of Consumable Parts
- After Hours Server & Network Maintenance
- Scheduled Onsite Visits
- Patch management
- Status Monitoring
Does the status of your IT equipment keep you up at night?
We understand IT to a ‘T” and will do more than “inform” you of something requiring attention. Our team will immediately address the issue, and document the progress and outcome.
We monitor the status of your IT equipment at all times, and provide quarterly updates regarding:
- The age and status of your hardware
- Proactive replacement of UPS batteries, software licenses, etc.
- Cyber security controls
- More…
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- 24/7 Device monitoring with proactive response
- 24/7 Network monitoring with proactive response
- Monitor & Restart Stopped Services
- Lifecycle management reporting
- Cyber Security
Security is not just a concern for large businesses anymore!
Cyber related threats don’t just affect large corporations anymore. Our team takes cyber security serious with a dedicated team and tools developed to protect your business assets and livelihood. If you have one of the following, you are at risk, and may not even know it.
- Names, addresses, telephone numbers, & email
- Financial and banking information
- Store or access data over the internet
- Require computers to conduct business
Learn more about cyber security and risk in our blog posts.
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- Security Information & Event Monitoring (SIEM)
- Endpoint Detection & Response (EDR) Antivirus
- Zero Trust Application Management
- Zero Trust Privileged Access Management
- Zero Trust Network Access
- Cyber Awareness Training/ Simulated Phishing
- Secure DNS
- In/Out Email Filtration
- Annual/ Bi-Annual Risk Assessment
- Virtual Chief Information Security Officer
- Backup & Disaster Recovery
Could your business survive loosing your data?
Fire, flood, ransomware, and theft is just a small list of threats that could hit your data. In today’s environment, the list of threats requires that every business identify critical data, and ensure there is a reliable plan in-place to backup and recover data.
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- 24/7 Backup Monitoring
- Hybrid backup for faster recovery
- Immutable backup protection from ransomware
- Disaster recovery planning & consultation
- Monthly/ quarterly backup checks & test recovery
- Physical & logical backup capabilities
- Cloud backup capabilities (Google & Microsoft email, drive, sharepoint, etc).
- AES Backup Encryption
- "Instant On" Cloud Backup Recovery
Schedule Your Free 30 Minute Discovery Call Today!
Give us 30 minutes of your time to to discuss your environment and needs to determine if you qualify.
