Four foundations. One goal: less risk for your business.

Remote and on-site support run Monday to Friday, 8:00am to 5:00pm Central and Eastern time. The Defend plan includes 24/7 remote support.

During support hours we support your infrastructure and people at your location whenever we judge a visit is needed, plus regularly scheduled on-site maintenance visits.

For remote emergencies we start assessing your ticket within 60 minutes. On-site emergency visits happen the same calendar day during normal support hours, depending on your plan. Emergency on-site support is for problems that can't wait for a scheduled appointment, generally with less than two days' notice.

After-hours, weekend and holiday support is available at our after-hours rate under the Master Services Agreement, unless your plan includes it. Holiday support also depends on on-call staff availability.

Visit our Support page to open or check a request, start a support chat or connect remotely. You can also call 1-844-624-6672 to reach a live support analyst, or text a request to 217-318-3084 (Effingham) or 812-645-0921 (Terre Haute).

Every supported device on your plan is monitored around the clock, 365 days a year, with proactive management and alerting.

Our Network Operations Center identifies, approves and automatically installs security patches for Microsoft, Adobe, Mozilla, Java, Google Chrome and more, at scheduled times that keep vulnerabilities to a minimum.

Our monitoring system routes alerts straight to the right engineer. When we spot a recurring problem that automation can fix, we build an auto-healing response so it is resolved without anyone having to call.

Beyond basic monitoring, we watch interface status, failed packet counts, traffic flow and network device status, and we routinely update, maintain and power-cycle network equipment to keep it reliable and secure.

Yes. We take care of the technical side of onboarding, offboarding and role changes, including user accounts and mailboxes.

Installation labor is included in eligible plans. The hardware and software themselves are billed separately, and we can source them for you.

If critical hardware fails, we lend short-term replacement equipment, based on availability and compatibility. It isn't meant to replace proper redundancy.

We wipe or physically destroy the data storage, recycle the device responsibly and give you a certificate of destruction for compliance records.

Yes, through our remote management system, for software that supports automated deployment.

We meet with your management team to review the state of your I.T. assets and plan ahead using industry standards. Asset and machine health reports are included.

We meet with your management team to review your cybersecurity posture and plan for current threats and trends.

Our support portal is a single resource for quotes, documents, invoices, payments, open tickets, past tickets, your asset list and much more, depending on your user permissions. You can access it at support.magoo.tech.

Most successful attacks start with a user's click. We help you write an acceptable use policy so staff know the rules, and run a policy and compliance workshop so your organization meets or exceeds industry standards.

Yes. You get detailed, up-to-date network maps of your I.T. infrastructure.

A structured review of your security controls against national recommendations, which we walk through with you to agree the right level of risk.

All staff receive interactive training emails, and leadership gets participation reports. Simulated phishing emails test good habits, and reports show who is most at risk. Both are limited to two user accounts per endpoint.

Advanced, layered protection against malicious software, ransomware and network threats, monitored 24/7.

It uses AI and machine learning to stop people from opening dangerous links or spoofed sites that imitate real ones, before an attack can run.

Pre-configured baseline controls that block the most common attack methods on computers, plus security policies that reduce threats and phishing in your Microsoft 365 tenant.

Insurers now require proof that controls are in place throughout the policy period. We review your policy, document your controls during your plan and provide documentation if an incident occurs.

A complete password management solution that reduces breach risk, with dark web monitoring and risk scoring for the covered passwords.

Users work without administrator rights, which stops most malware from installing. Apps that need approval can be approved once automatically or sent for quick review.

Application control lets us allow, deny or restrict which software can run, a gold standard against ransomware. Ring-fencing limits what your vital applications are allowed to communicate with.

Network access control decides which devices can reach which parts of your network. Storage control sets policies for storage locations and devices, auditing and blocking unauthorized access.

Something you know (a password) plus something you have (a phone). We set up and maintain MFA and single sign-on for every compatible application.

Computer encryption keeps data unreadable if a device is lost or stolen. Email encryption, triggered by the sender when needed, keeps message content private to the intended recipients.

Email authentication standards that make it much harder for criminals to send email pretending to be your business, with reporting when they try.

Security incident and event monitoring logs activity such as network access, security changes and permission changes, and raises an alert when it sees a suspicious pattern. It also helps trace an incident back to its source. Infrastructure SIEM covers servers and network equipment.

Daily, cloud-first, encrypted copies of your servers or workstations, with bare-metal, application-aware and single-file restores. Data is protected with 256-bit encryption at rest and 128-bit in transit.

Both. Ask for a file or folder and we restore it remotely. If a machine fails completely, is corrupted or is lost, we restore the full machine from backup (bare-metal recovery).

Email backup copies your Exchange Online mail to independent storage so it can be recovered if lost. Complete Microsoft 365 backup adds OneDrive, Teams and SharePoint.

An air gap between your network and your backups, so attackers can't destroy them, and your data survives a fire, flood or theft. Storage beyond your plan is billed by consumption.

A complete backup of your server sits in high-availability storage. If the server goes down, we activate the backup and reroute your traffic to it. Static IPs, networking, compute time and storage are billed when it runs.

A playbook built with all your stakeholders that lowers the chance of failure, sets priorities and shortens recovery time if something goes wrong.

Our plans are built around reducing business risk: lost productivity, damaged customer trust, unreliable systems, lost data, regulatory problems and cyber incidents. Every industry carries different risk, and a lower plan can leave you over-exposed, so we choose the plan with you on a discovery call.

Our Three 5's Rule: anything that affects fewer than 5 users, takes less than 5 hours, or has fewer than 5 steps. One small project per month is included. Larger projects are quoted separately.

Any single ticket over 5 hours of work, phone system support if your VoIP service isn't through Magoo, and systems not enrolled in a plan.

Yes. Each site must have a supported next-generation firewall with intrusion detection and prevention (IDS/IPS).