Need help? You're in the right place.
Pick the fastest way to reach us. For anything urgent, call. A person will answer.
Start a remote session
Your technician will give you a code, then fix it while you watch.
Quick ConnectControl (opens in a new tab)Open a ticket
Log a request or check on an existing one in the client portal, chat with us, or send us an email.
Client portalSupport chat (opens in a new tab)Before you call
- Note any error message, or take a screenshot
- Tell us what changed just before the problem started
- Keep the affected device nearby and powered on
New partners
Welcome to Magoo & Associates
Just joined us? Start here.
What you need to know as a managed partner
Get the most out of your technology
Our welcome guide shows you how to work with us, in about ten minutes of reading. It covers:
- The fastest ways to reach support: portal, email, phone and chat
- How quickly we respond, and how to escalate if something isn't going right
- Who your account manager and primary I.T. contacts are
- How to order hardware and software
- What your agreement covers, and how scheduled maintenance works
Cyber Security and your company
Some quick tips for navigating security controls.
- Cyber awareness training is issued quarterly through your email. Pay attention: we will simulate phishing attacks.
- Blocked behavior doesn't mean you can't do it. We provide an easy way to request access.
- Your company's primary contact can approve policy adjustments. Our technicians can facilitate this with you.
- We may implement quality-of-life filtering as part of our DNS security. You can request access to blocked pages through your browser. You may also request policy changes, which can be approved by your company administrator.
- Policies can be adjusted at any time. Please contact your account manager or Tier II support technician.
Emergency Support
Get the support you need when you need it the most.
- After-hours and holiday support is provided. Tickets opened after normal business hours are charged hourly at overtime rates.
- Check with your company administrator or your account manager to verify whether emergency support is included.
- All after-hours tickets will be addressed at the time of receipt unless you specify "during work hours".
How Magoo supports your community
As a partner, you know the organizations making a difference where you live and work. Through our Community & Giving program, you can recommend a local organization or community program, and we'll review it against our annual giving initiative.
When a recommendation fits, Magoo may provide financial support or other resources on a one-time, monthly or annual basis. The organization doesn't need to be a nonprofit, there are no strings attached, and you can ask that your name not be shared with them.
Learn about Community & Giving and recommend an organization
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