Business IT Computer and Network Support Pricing

Choose the plan that’s right for you.

Build a custom service plan based on your service, security, and disaster recovery needs.

Select Your Service

Select your service plan based on your business needs and get detailed pricing.

Step One

Select your managed service package


Basic

Active

Complete

Hourly on-site rate for services & support Monday - Friday, 8:00 a.m. - 5:00 p.m.

Available

1 Hour Minimum

Included

Remote help desk support Monday - Friday, 8:00 a.m. - 5:00 p.m.

Available

Included

Included

After-hours and weekend support

Monday - Friday, 5:01 p.m. - 8:00 a.m.

Saturday - Sunday, 24 hours

Available

2-hour min remote

3-hour min on-site

Available

2-hour min remote

3-hour min on-site

Included

Remote emergency response time

3 Hours

2 Hours

1 Hour

On-site emergency response time

As available

1Day or less

Same day

Proactive Monitoring & Maintenance

24/7/365 Remote monitoring and Management

  • Server stability and performance
  • Notification of unusual events and threats
  • Daily backup monitoring
  • Monitoring for down/offline devices

Included

Included

Included

Scheduled Preventative Maintenance

Included

Included

Included

Microsoft O/S Patch Management

Included

Included

Included

Automatic Problem Escalation And Resolution

Included

Included

Included

Service Auto-Healing Custom Alerts

Included

Included

Included

Firmware Updates

Included

Included

Included

Network Services

Basic Network Monitoring

Included

Included

Included

Network Component Management And Updates

Included

Included

Included

Advanced Network Monitoring And Management


Included

Included

Technical Services

Whitelisting & Blacklisting Spam Filter

Included

Included

Included

Adding / Removing User Accounts, Mailboxes, etc

Included

Included

Included

Office 365 Support & License Management

Included

Included

Included

Software Installation

Included

Included

Recycling And Properly Disposing of Old Equipment

Included

Included

Hardware Installation

Included

Loaner Equipment (PC, Server, Router, Switch)

Included

Order and Replace Warranty Parts

Included

Automated Software Deployment

Included

Virtual CIO and Consulting

Strategic Technology Business Review

Annual

Bi-Annual

Quarterly

Self Service & Payment Portal

Included

Included

Included

Weekly Cyber Security Emails

Included

Included

Included

Asset Tracking & Management

Included

Included

Executive Summary Monthly Report

Included

Included

Dedicated Account Manager

Included

Included

Network Documentation

Included

DNS Management

Included

Creation of AUP (Acceptable Use Policy)

Included

Written Disaster Recovery Plan and Updates

Included

Step Two

Select your security service package


Essential

Advanced

Complete

Security Assessment

Annual

Bi-Annual

Quarterly

Monthly Cyber Awareness Training

Included

Included

Included

Simulated Phishing

Included

Included

Included

Endpoint Detection & Response (Antivirus)

Included

Included

Included

Secure DNS Filtering

Included

Included

Included

Cyber Insurance Compliance & Documentation

Included

Included

Password Management / Dark Web Filtering


Included

Included

SPAM Filtering In/Out

Included

Included

Computer Encryption

Included

Included

Productivity Tracking

Available

Available

Privilege Access Management

Included

Included

Application Control

Included

Included

2FA/ MFA

Included

Network Access Control

Included

Email Archiving / EDiscovery

Included

Email Encryption

Included

Ring Fencing

Included

SIEM Monitoring

Included

Penetration Testing

Included

Active Directory Hardening

Included

Step Three

Select your backup package


Essential

Advanced

Complete

Server Data Backup

Included

Included

Included

24/7 Backup Monitoring

Included

Included

Included

File Restores

Included

Included

Included

Complete Machine Restore from backup


Included

Included

Computer Data Backup


Included

Included

Office 365 Email Backup

Included

Included

Disaster Recovery (instant on backup)


Available

Available

Complete Office 365/Gmail Backup (Teams, Drive, etc.)

Included

Disaster Recovery Planning

Included

Online Remote Backup Storage

Available

Available

Available

Online Remote DR Workload

Available

Available

Available

Get Pricing

Calculate your pricing based on your selection below.

-Frequently Asked Questions-

To eliminate confusion between items covered, all devices must be on the same plan. Software licensing may vary on a per-device basis as the needs of each device may differ.

You do not need to sign up for a plan to receive support. If you elect this service, please keep in mind that our managed partners (with support plans) receive the highest priority. Individuals and agencies that are not-managed are considered support as available.

All service plans are based on a 12 month agreement as pricing is calculated on 12 months, then sub divided by monthly payments. Likewise, device fee’s are calculated based on the annual fee to assist you in budgeting additional growth.

Basic support is provided with each software license. If Magoo managed your subscription, as your IT department, service time would be billable or covered under another service agreement.

Our staff is available 23.7 for service and support tickets. If your organization has not subscribed to an after hours service plan, that support would be billable at our overtime (after hours) rate.

We may support general consumers along with various business types and industries. 

You will receive a monthly invoice by email. You may view all your account services and tickets through our partner portal, and schedule payments online.

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