



Choose the plan that’s right for you.
Build a custom service plan based on your service, security, and disaster recovery needs.
Select Your Service
Select your service plan based on your business needs and get detailed pricing.
Step One
Select your managed service package
Basic | Active | Complete | |
---|---|---|---|
Hourly on-site rate for services & support Monday - Friday, 8:00 a.m. - 5:00 p.m. | Available | 1 Hour Minimum | Included |
Remote help desk support Monday - Friday, 8:00 a.m. - 5:00 p.m. | Available | Included | Included |
After-hours and weekend support Monday - Friday, 5:01 p.m. - 8:00 a.m. Saturday - Sunday, 24 hours | Available 2-hour min remote 3-hour min on-site | Available 2-hour min remote 3-hour min on-site | Included |
Remote emergency response time | 3 Hours | 2 Hours | 1 Hour |
On-site emergency response time | As available | 1Day or less | Same day |
Proactive Monitoring & Maintenance | |||
24/7/365 Remote monitoring and Management
| Included | Included | Included |
Scheduled Preventative Maintenance | Included | Included | Included |
Microsoft O/S Patch Management | Included | Included | Included |
Automatic Problem Escalation And Resolution | Included | Included | Included |
Service Auto-Healing Custom Alerts | Included | Included | Included |
Firmware Updates | Included | Included | Included |
Network Services | |||
Basic Network Monitoring | Included | Included | Included |
Network Component Management And Updates | Included | Included | Included |
Advanced Network Monitoring And Management | Included | Included | |
Technical Services | |||
Whitelisting & Blacklisting Spam Filter | Included | Included | Included |
Adding / Removing User Accounts, Mailboxes, etc | Included | Included | Included |
Office 365 Support & License Management | Included | Included | Included |
Software Installation | Included | Included | |
Recycling And Properly Disposing of Old Equipment | Included | Included | |
Hardware Installation | Included | ||
Loaner Equipment (PC, Server, Router, Switch) | Included | ||
Order and Replace Warranty Parts | Included | ||
Automated Software Deployment | Included | ||
Virtual CIO and Consulting | |||
Strategic Technology Business Review | Annual | Bi-Annual | Quarterly |
Self Service & Payment Portal | Included | Included | Included |
Weekly Cyber Security Emails | Included | Included | Included |
Asset Tracking & Management | Included | Included | |
Executive Summary Monthly Report | Included | Included | |
Dedicated Account Manager | Included | Included | |
Network Documentation | Included | ||
DNS Management | Included | ||
Creation of AUP (Acceptable Use Policy) | Included | ||
Written Disaster Recovery Plan and Updates | Included |
Step Two
Select your security service package
Essential | Advanced | Complete | |
---|---|---|---|
Security Assessment | Annual | Bi-Annual | Quarterly |
Monthly Cyber Awareness Training | Included | Included | Included |
Simulated Phishing | Included | Included | Included |
Endpoint Detection & Response (Antivirus) | Included | Included | Included |
Secure DNS Filtering | Included | Included | Included |
Cyber Insurance Compliance & Documentation | Included | Included | |
Password Management / Dark Web Filtering | Included | Included | |
SPAM Filtering In/Out | Included | Included | |
Computer Encryption | Included | Included | |
Productivity Tracking | Available | Available | |
Privilege Access Management | Included | Included | |
Application Control | Included | Included | |
2FA/ MFA | Included | ||
Network Access Control | Included | ||
Email Archiving / EDiscovery | Included | ||
Email Encryption | Included | ||
Ring Fencing | Included | ||
SIEM Monitoring | Included | ||
Penetration Testing | Included | ||
Active Directory Hardening | Included |
Step Three
Select your backup package
Essential | Advanced | Complete | |
---|---|---|---|
Server Data Backup | Included | Included | Included |
24/7 Backup Monitoring | Included | Included | Included |
File Restores | Included | Included | Included |
Complete Machine Restore from backup | Included | Included | |
Computer Data Backup | Included | Included | |
Office 365 Email Backup | Included | Included | |
Disaster Recovery (instant on backup) | Available | Available | |
Complete Office 365/Gmail Backup (Teams, Drive, etc.) | Included | ||
Disaster Recovery Planning | Included | ||
Online Remote Backup Storage | Available | Available | Available |
Online Remote DR Workload | Available | Available | Available |
Get Pricing
Calculate your pricing based on your selection below.
-Frequently Asked Questions-
Can I mix and match plans for each device?
To eliminate confusion between items covered, all devices must be on the same plan. Software licensing may vary on a per-device basis as the needs of each device may differ.
Do I need to sign up for a service plan? I just want to call when I need support?
You do not need to sign up for a plan to receive support. If you elect this service, please keep in mind that our managed partners (with support plans) receive the highest priority. Individuals and agencies that are not-managed are considered support as available.
What are the contract terms for these plans?
All service plans are based on a 12 month agreement as pricing is calculated on 12 months, then sub divided by monthly payments. Likewise, device fee’s are calculated based on the annual fee to assist you in budgeting additional growth.
Do I get free support with my software license?
Basic support is provided with each software license. If Magoo managed your subscription, as your IT department, service time would be billable or covered under another service agreement.
Can I receive service / support after hours?
Our staff is available 23.7 for service and support tickets. If your organization has not subscribed to an after hours service plan, that support would be billable at our overtime (after hours) rate.
Do you provide service / support for individuals, not businesses?
We may support general consumers along with various business types and industries.
How am I billed for my service?
You will receive a monthly invoice by email. You may view all your account services and tickets through our partner portal, and schedule payments online.